Privacy Policy

Last modified: April 12th, 2018

We at GetContact listen to our users and we are committed to protecting the principles of privacy and fair use that underpin our values to offer a transparent and secure service. You may opt-out at any time from our Services and unlist your personal information easily and without charge from our search directory.

When we say “GetContact,” “our,” “we,” or “us,” we’re talking about GetContact LLP. This Privacy Policy (“Privacy Policy”) applies to all of our apps, services, features, software, and website (together, “Services”) unless specified otherwise.

Please also read our GetContact Terms of Service (“Terms”), which describes the terms under which you use our Services.

What this Privacy Policy covers

This policy gives you information about how we treat personal information and aggregated or anonymised information that has been received or collected from use of our Services.

We may update this Privacy Policy from time to time and any changes will become effective upon posting. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. We will notify you about material changes in the way we treat your Personal Information either by email, if you have provided your email address to us, or by clearly posting the revised policy on our Services.

What is personal information?

Personal information is defined as information that may be used to identify a living individual, such as their title, name, surname, email address and phone number. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with or without other information.

What Information do we receive or collect?

GetContact collects or receives information when we operate and provide our Services, including when you install, access or interact with our Services.

·      In order to complete the account creation process you have the option to provide us with your personal information, such as your name, surname and mobile phone number.

You may choose to customise additional information to your account, such as a profile tag name, profile picture and email address. You may also provide us if you choose with information related to your use of our Services, including how to contact you to provide our customer support service.

You may also choose to provide us with information in connection with your interaction with our Services. For example, you may through our tagging functionality flag a phone number for authentication as spam or share with us other profile information to be collected and verified within our search directory, for the purposes of optimising our Services and preventing potential fraud or unwanted spam.

Where our Services are obtained from Google Play or Apple App Store, we will only use permitted and publicly available information to optimise our Services. We do not publish or disclose non-public contacts or personal information without clear affirmative authorisation to do so.

Where our Services are obtained from sources other than Google Play or Apple App Store, you may choose to share contact information with us, such as the names, numbers and email addresses contained in your address book.

If you choose to activate use of a third party social networking service, such as Facebook within our Services, we may collect, store and use the list of identifiers associated with said services in order to improve and optimise your interaction with our Services. Any third party social networking site controls the information it collects from you. For information about how they may use and disclose your information, including any information you make public, please consult their respective privacy policies. We have no control over how any third party site uses or discloses the personal information it collects about you.

You acknowledge and agree that any contact information that you choose to share with us will be transmitted and stored in our search directory. Please note that no other information other than the phone numbers and thereto attached names and email addresses will be collected from your address book. Any other information that may be contained in your address book will be filtered away by our safety algorithms and will therefore not be collected by us. You can always choose not to share contact information with us and you may opt-out at any time from our Services and unlist your personal information easily and without charge from our search directory.

We may collect device-specific information when you install, access, or interact with our Services. This would include operating system information, hardware and browser information, mobile network information and device identifiers. We may use cookies to operate and provide our Services, in order to improve our users experience, understand how GetContact is being used and to mitigate any violations to the integrity of our Services. We may collect service-related, diagnostic, and performance information. This would include information about how and when you use our Services.

We may choose to use third-party service providers only for the purpose of optimising our Services and improving your experience:

·     to collect and store data regarding use of our website and Services;

·     to serve advertisements on our Services, other websites, within third party applications, and across the Internet; and

·     to provide us with information regarding the effectiveness of our advertisements.

How do we Use your information?

We use your information to help us operate, provide, improve, understand, customise, support, and market our Services.

We operate and provide our Services, including providing customer support, and improving, fixing, and customising our Services. By storing and assessing call logs we can better identify and target spam and fraudulent callers.

We do our best to understand how people use our Services, and analyse use anonymous or aggregated information to evaluate and improve our Services, research, develop, and test new services and features, and conduct troubleshooting activities. We also use your information to communicate with you about your use of our Services, to respond to your inquiries, and for other service purposes, such as sending push notifications.

We verify accounts and activity, and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms, and to ensure our Services are being used legally and in good faith.

We communicate with you about our Services and let you know about our terms and policies and other important updates if you authorise us to do so.

How you can Control your Information?

You can customise, limit, or delete your information on our Services by either changing your preferences in our profile function in application, including contact profile and photo. You may delete the GetContact application at any time using our deletion function in application or from your mobile settings and can remove your number at any time from the GetContact directory without charge, quickly and simply by completing the unlist form.

How long do we retain Information?

We keep your Personal Information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy and our Terms of Use. For example, we delete all call log data within (30) days of storage we use this data to identify and target potential spam risks or fraud patterns within the data that may have been verified across our users directory pool for blocking.

How you can access and update your information

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if any of the information we hold is inaccurate or out of date, please email us at legal@getcontact.com

You have the right to ask for a copy of the information GetContact hold about you (we may charge reasonable expenses for information requests) to cover our costs in providing you with details of the information we hold about you.

How We Protect Information

We handle and transfer all information to our servers securely using HTTPS secure encryption. We have in place commercially reasonable technical and organisational measures to protect the security of your information against unauthorised access. These measures include the implementation of reasonable technical, physical and administrative data security safeguards that are appropriate to the risk and in line with our business operations and industry standards. Please be aware that despite our best efforts, no data security measures can guarantee 100% security.

Our Policy on Children

Our Services are not intended for or directed to children. Children under 18 are not eligible to use our Services. By using the Services, you represent that you are at least 18 years old and understand that you must be at least 18 years old in order to create an account. We do not knowingly collect or maintain Personal Information from children under the age of 13. If we learn that we have inadvertently gathered Personal Information from children younger than the age of 13, we will take reasonable measures to remove such information from our directory.

Transfer of Personal Information to Other Countries

We handle and transmit all information to our servers securely using HTTPS secure encryption.

We consider the protection of your personal information of paramount importance for the integrity of our Services and in line with this we undertake all reasonable precautions to protect personal information from misuse, loss and unauthorised access.

By using our Services you consent to our information practices, including the collection, storage transfer, use, processing, and sharing of your information as detailed in this Privacy Policy. We may also sub contract or use cloud based service providers for this purpose.

You acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country.

GetContact is driven to being a policy compliant driven service which is committed to meeting the demands of our users the best it can whilst meeting the according requirements of the regulatory bodies that protect them. GetContact shall endeavour to localise policy when viable to best satisfy any such requirements.

Contact

If you would like to know more about our Privacy Policy please feel free to send enquiries via email to legal@getcontact.com or write to us at GetContact LLP, 86 Jermyn Street, London, SW1Y 6AW, United Kingdom.